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Do I need to activate my Discount Tire account; if so, how do I activate it?If you received your card with a sticker on the front of it, you will need to call the number listed on the sticker to verify your information and activate your account.
What is Autopay?With Autopay, you can have your payment automatically deduct from your bank account each month on your payment due date. The payment will be the amount you select: either the Statement Balance, the Total Minimum Payment Due or a self-selected (other) amount.
No, Synchrony Pay Later loans do not require activation.
How do I log in to view my loan?To log in to your loan, go to paylater.syf.com.
How do I pay my loan payments?Pay Monthly: You can pay your loan payments with a debit card or ACH transfer online at paylater.syf.com. You also have the option to pay your loan payments via phone with either a debit card or ACH transfer.
Am I able to sign up for autopay if I have a Synchrony Pay Later loan?Pay Monthly: Yes – autopay is available for Synchrony Pay Monthly. To enroll, please visit paylater.syf.com or call 1-844-373-4960.
What’s my payment schedule?Pay Monthly: Payments are due monthly until loan is paid in full. Please visit paylater.syf.com or to view your next scheduled payment date.
How do I modify a payment? Can I modify the payment amount?Pay Monthly: You can make changes to your account including amount and source at paylater.syf.com.
What happens if I miss a payment?Pay Monthly: Yes, a late fee is assessed on late payments. The late fee amount will either be $25 or the amount of your scheduled payment, whichever is less.
Please contact us to discuss correcting the missed payment.
What happens if I need help making a payment due to a hardship?Please contact us to discuss your situation with a representative.
Is debt cancellation available for Synchrony Pay Later loans?No, debt cancellation is not a feature of this loan product.
How can I update my name, address or email information?Please contact customer service.
How do I close my loan?Your loan will be automatically closed once your final loan payment has been made and the loan has a zero balance.
Pay in 4: If you would like a payoff your loan, visit paylater.syf.com.
Pay Monthly: If you would like a payoff quote on your loan, please contact customer service. You can also view your payoff quote (as of that day) by going online to paylater.syf.com.
Why was I asked for an Initial Payment?Pay Monthly: Your approved Loan amount was less than your requested purchase amount. The Initial Payment amount is the difference between your approved Loan amount and requested purchase amount. The Initial Payment is not part of your Loan balance, but it will be sent to the merchant and applied towards your purchase. Acceptable payment tenders for the Initial Payment are credit card or debit card.
What happens if my Initial Payment is cancelled or returned?Pay Monthly: If the Initial Payment is returned or cancelled after the loan has been opened, the amount of the Initial Payment will be added to the outstanding balance and will be subject to terms of the Loan contract, including that interest will be assessed on that added amount. The final payment on your Loan will include the remaining unpaid amount of the Initial Payment. The amount of your required monthly payment will not change.
No. Synchrony will not be issuing a card when this loan is opened because this loan is not a credit card.
Is this different from a credit card?Yes. Synchrony Pay Later is an installment loan, so it can only be used to finance the initial purchase for which it was opened. In addition, no card is issued when an installment loan is opened.
Am I able to make additional purchases using my Synchrony Pay Later loan?No. Synchrony Pay Later is an installment loan and can only be used to finance the original purchase for which it was opened. It cannot be used to finance additional purchases. If you would like to make additional installment loan purchases, you are welcome to apply for another loan at participating Synchrony merchants.
Can I have multiple loans at the same time?Yes, you can have multiple Synchrony Pay Later and/or other Synchrony loans, subject to credit approval.
Can I enroll in e-statements or paper statements?Pay in 4: We do not offer e-statements or paper statements. When you sign up for Synchrony Pay in 4, you set up automatic payments, so you don’t need to do anything else. You will be reminded of an upcoming payment via email before your due date and the payment will be processed when the payment is due. Another message will confirm that we processed each payment by us. You can also view your transaction history online at paylater.syf.com.
Pay Monthly: We do not offer e-statements or paper statements. You will be reminded of an upcoming payment via email before your due date and the payment will be processed when the payment is due. Another message will confirm that we processed each payment by us. You can also view your transaction history online at paylater.syf.com.
How can I view my transaction history?You can review your transaction history online at paylater.syf.com.
How can I look up my loan number?To look up your loan number, navigate to your Synchrony Pay Later Welcome email from Synchrony Bank and click the “Look Up Account” button to find your account number.
Yes, we will check a credit bureau when determining your eligibility for this loan.
Will applying for Synchrony Pay Later impact my credit score?No. Applying for a Synchrony Pay Later product with four or less payments will not impact your credit score
No, your Synchrony Pay Later installment loan does not have an annual fee.
Is there an ATM/cash advance fee?The Synchrony Pay Later installment loan does not have an ATM/cash advance feature.
Will my Annual Percentage Rate (APR) change?No, the APR on your Synchrony Pay Later installment loan was established in your loan agreement. The APR will not change.
Is there a late fee if I don’t pay on time?Pay in 4: No, there are no late fees associated with this loan.
Pay Monthly: Yes, a late fee is assessed on late payments. The late fee amount will either be $25 or the amount of your scheduled payment, whichever is less.
No, the installment loan can only be used to finance the original purchase for which it was opened. If you would like to make additional installment loan purchases, you are welcome to apply for another loan at participating Synchrony merchants.
May I use my Synchrony Pay Later loan for a cash advance?No. Cash advances are not a feature of this loan as it is a loan, not a credit card. Your installment loan can only be used to finance the initial purchase, for which it was opened.
Can I transfer a balance to this loan?No, your installment loan may only be used for the initial purchase, for which it was opened.
No. Joint and authorized user functionality is not supported. However, the loan holder may designate an authorized representative/power of attorney.
Several factors are taken into consideration when granting credit. If you believe that there may be incorrect information on your credit bureau report, you may contact the agency referenced in the letter.
I didn’t get the right offer or am unhappy with the terms on my loan. Can I change it?No. There is no way to change the loan terms once the loan is accepted and completed. The loan terms are approved by you at the time of application and will remain in effect for the duration of the loan.
What is my interest rate?Pay in 4: Your Synchrony Pay in 4 loan has a 0% APR. There is no interest associated with this product.
Pay Monthly: The interest rate is based on a customer’s creditworthiness, length of term and other factors and can vary from 0-29.99% APR. You can choose from up to three loan terms at the time of approval. The APR and duration loan terms you select will remain in effect for the duration of the loan. You can find your interest rate and loan terms at paylater.syf.com.
Is there a prepayment penalty?There is no penalty or fee for prepayment of this loan in whole or in part.
How do I get a copy of my loan contract?A copy of the loan contract was provided at the time the loan was opened. To get another copy, please call customer service.
What happens if I can’t successfully make my Initial Payment?Pay Monthly: If we are unsuccessful in processing your Initial Payment, a Loan will not be opened for you. Please review your payment method details and confirm sufficient funds are available to cover the Initial Payment amount.
Pay Monthly: All returns are subject to the merchant’s return and cancellation policy.
Full Refund: If the entire purchase is returned to the merchant, it is considered a full return. The merchant will credit the loan balance with the purchase amount, which pays off the principal. If a full return is made within 45 days of the loan opening, you will receive a complete refund, including any interest paid on the loan. If a full return is made after the 45 days, you will receive a refund of the principal balance but not any interest paid.
Partial Refund: A partial return will reduce the principal balance. The remaining principal and interest (if applicable to your Pay Later loan) will still be due on your loan. As a result, you may pay off the loan sooner, depending on the size of the return.
What happens if I return everything?All returns are subject to the merchant’s return and cancellation policy. If the entire purchase is returned to the merchant, it is considered a full return.
Pay Monthly:If a full return is made within 45 days of the loan opening, you will receive a complete refund, including any interest paid on the loan. If a full return is made after the 45 days, you will receive a refund of the principal balance but not any interest paid.
I have a credit balance on my loan. How can I get my money back?Pay Monthly: If there is a credit balance on the loan, a refund check will be sent to you automatically at 45 days. Alternatively, you can reach out to customer service to request the refund prior to that time.
How do I cancel a transaction after placing an order but before the order is received?Cancellations are subject to the merchant’s order cancellation policy. Please contact the merchant if you would like to cancel a transaction before receiving the item(s).
Who should I talk to about goods/services issues (e.g., damaged, not received, not what I ordered, etc.)?
All issues with the goods or services should be referred first to the merchant for resolution.
How will my Initial Payment be refunded if my purchase was cancelled or returned?Pay Monthly: If the amount of your Initial Payment exceeds the total purchase amount, we will provide you with a refund of the excess amount. The refund will be provided either to the original payment method or via check, at our discretion.
We take issues like this very seriously and are here to help. If you were not the individual who opened this loan, please reach out to our customer service team immediately for support.
No card is issued when a loan is opened. Consequently, there is no lost/stolen process as there is no card to lose or misplace.
Are there rewards offered on the Synchrony Pay Later loans?No. There are no rewards on the Synchrony Pay Later loans.
Can I shop in-store with Synchrony Pay Later?Yes, at select retailers. Check in-store signage for more details.
Does this work with Apple Pay or Google Pay?Yes, at select retailers. Check in-store signage for more details.
Do you have an app?While we do not currently offer a mobile app, we are always looking for ways to create a helpful customer experience for you, our customer. Stay tuned to our website for more exciting updates to come!
What is the Servicemembers Civil Relief Act?The Servicemembers Civil Relief Act (SCRA) provides certain benefits to active duty servicemembers and their spouses/domestic partners. For eligibility and enrollments, customers can call 866-694-6580.
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